Privacy Policy at Ricky Casino – Play Safe in Australia

When you join Ricky Casino, you are giving us permission to use your personal information. Rest assured, we respect your privacy and go the extra mile to protect your data. Plus, your details are never shared with unauthorized third parties.

Table of Contents

Types of Information We Collect

Here is the kind of info we collect from you:

What you share with us: This includes anything you give us when you sign up, make deposits, subscribe to services, place bets, join chat rooms, withdraw funds, or grab bonuses. It also covers any documents you send for verification, like address confirmations, ID proofs, or financial details for your name, address, username, date of birth, nationality, phone number, email, and even a photo.
Tech stuff: This is the behind-the-scenes data, like your login details, IP address, browser version, time zone, URLs you click on, operating system, and cookies.
Analytics data: We collect info like pages you visit, time spent on each, clicks, and other activities. This helps us troubleshoot bugs and make the site even better.
Gameplay details: We track what games you play, how long you spend on them, and how you interact with the site while you’re there.
Preferences (Marketing and Communication Data): Your choices about receiving offers and updates from us or our partners, plus how you prefer to stay in touch.
Other: If you use other sites or services we run, we might combine your data from all accounts into one spot. This helps us meet legal responsibilities like anti-money laundering and promoting responsible gaming.

We don’t include anonymous info where personal details are scrubbed out – it is all about data that connects to you.

Info We Get from Other Places

Sometimes, we receive extra information about you from trusted sources and combine it with what you’ve shared or what we’ve collected. This helps us use your data better to serve you and keep things running smoothly.

These sources might include tools for verifying your identity, age, or address, databases for problem gambling, sanction checks PEP, or regulators we work with. We also gather insights from other sites in our Group to improve your experience and keep out bonus abusers or problem gamblers.

How We Use Your Info

Here is how we make the most of the information you share:

To give you what you signed up for – Whether it’s running games, handling your cash-ins or cash-outs, answering questions, or fixing issues, we are here to deliver.
To keep you in the loop – if you say “yes” to updates, we will send you news about promos, bonuses, and other cool stuff from us or our sister brands.
To make things feel personal – Your activity helps us serve up ads and content that match your vibe.
To keep you updated – We will let you know if there are any changes to our services so you are always in the know.
To stay compliant – We play by the rules, following laws like Anti-Money Laundering regulations to keep everything secure and above board.

Your info isn’t just data – it is how we create a smoother, smarter, and more enjoyable experience for you.

Who We Share Your Info With

To keep things running smoothly and deliver the services you need, we may need to share your info with trusted partners. Let’s see how that works:

With our Group: We may share your info with other companies within our Group to support things like promoting responsible gaming, preventing fraud or bonus abuse, and sticking to legal requirements.
For Marketing (if you’re cool with it): If you have opted in, other Group companies might get in touch with offers or updates about their products and services.
Our Team Behind the Scenes: Certain team members, like support staff, fraud analysts, VIP managers, and compliance officers, may need access to your info to assist you and keep everything working seamlessly.

Your Privacy is our priority, which means everyone who handles your info signs a confidentiality agreement to keep it safe and private. We only share your data when it’s necessary, ensuring it’s always in trusted hands.

How Long We Keep Your Info

We only keep your data for as long as it’s necessary, like when we need to meet legal or reporting requirements.

When deciding how long to store your info, we consider why we gathered it in the first place, any laws we need to follow, how sensitive the info is, and any risks tied to it getting out or being used wrongly.

As mentioned in our Terms, you or the Casino can shut down your Player Account anytime. Once it is closed, we will hold onto your data as long as the law says we need to, just in case authorities need it for things like fraud investigations, financial checks, or anything else that’s legally required.

How We Protect Your Data

As said, we are all about keeping your personal information safe while managing your Player Account – it’s a responsibility we take seriously.

With solid security practices, cutting-edge tools, and strict legal rules, we go all out to protect your data from unauthorized access, leaks, or any funny business. Only the right people, like trusted team members or approved partners, can access your information, and only when it is absolutely necessary.

Your account security starts with your unique ID and password. For extra peace of mind, you can enable two-factor authentication (2FA) for an added layer of protection. Remember, your login info is yours to keep safe – don’t share it around.